We generally use
DHL to ship our products. DHL is very reliable, fast,
and economical. We also use Normal Air Parcel for even
We will also use
other methods of shipment is we think it will be
beneficial for the clients (lower cost, faster, easier,
client request, etc)
We will notify
you once item is shipped, with Tracking No. information.
For a warranty or
return claim you would need to ship back the items to us
here in Malaysia. Our address will be provided to you
for this purpose
Once we verify
that the item is indeed defective, and in original form,
we will replace the item, or return your money, subject
to terms and conditions below:
Please follow the
following process for Warranties and Returns:
- Make sure
the item is in its original condition. We do not
accept returns on used items.
- For items
damaged in shipment, 1. does not apply.
- E-mail us
stating reason of return (defects, non-compliance,
damaged in shipment, etc), and whether you'd like a
Replacement, or Money Back.
- The address
for our company will be e-mailed to client.
- Mail the
item to the address given.
- Once item is
received, verification will be made as to whether
the claim is valid and accepted.
- If not, item
will be returned. You will need to pay Shipping Fee
(from US) for this.
- If Yes, a
Replacement or Money Back will be given minus
shipping cost and 10% restocking fee
- Refunds are
done via Paypal